1207394 - Director, Services Business Intelligence

  • Location:
    San Jose, California, US
  • Additional Location(s)
    RTP, North Carolina
  • Area of Interest
    Business Strategy and Operations
  • Job Type
  • Technology Interest
    Big Data, Analytics
  • Job Id
What You'll Do
The SSO team is looking for a Leader for the Business Intelligence Organization.  In this role you will lead a team of business intelligence managers, data engineers, data scientist and program managers who own and drive key digitization initiatives for Cisco’s Services businesses. 

Responsibilities include Foundational P&L Reporting, Forecasting, Customer Insights, SW metrics and XaaS measures, Descriptive to Predictive.  The leader will report directly to the Vice President of Services Software, Systems and Operations.

In addition to leading transformative initiatives, you will drive and coordinate data, reporting and analytics efforts across the business to deliver the ongoing P&L insights in support of Services growth and reporting objectives.  You will be viewed as a Business Intelligence subject matter expert across Services.  In this capacity you will establish the frameworks, business plans, program plans and integrated roadmaps for continually evolving and enabling new BI capabilities for internal analytics, predictions and next-generation reporting. 

Who You'll Work With

The Services Software, Systems and Operations (SSO) organization is responsible for driving the cross Services technology, offer and systems investments.  We innovate, enable, and scale the customer offer and internal business capabilities required to deliver against Services’ long-term profitable growth objectives.

Who You Are

This role is highly cross functional and requires substantial collaboration and leadership across multiple organizations and executive leadership throughout Cisco.  You must have high EQ and be capable of working across large organizations to accomplish group objectives.  You will know when and where to lead and where and how to follow to get to desired outcomes for the success of the business.  You will partner closely with all aspects of Services, including strategy, Advanced Services, Technical Services and Finance.  Additionally, you will build and maintain strong partnerships and a functioning operating model with IT, Sales and the Cisco Digitization Office.
You will leverage best practices inside and outside of Cisco, and will solve existing business intelligence problems, as well as lead Services into the future aaS metrics and reporting.  This leader will use relationships and knowledge internally and externally to drive towards a world class BI organization.

Our minimum requirements are as follows:
10+ Years working with real business data and systems to drive ongoing business performance
7+ Years in business Intelligence role
7+ years managing and leading global teams
Strong P&L Expertise, with demonstrable experience working with P&Ls
Experience with technical and advanced services type businesses a plus
BS in technical role, preferably Computer Science, Finance, Accounting
MBA or MS in technical field (Computer Science, Data Science)

Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!